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Policies

Shipping & Returns

Shipping

Orders are made in small batches by hand in Katy, TX, and typically ship within 3-5 business days via USPS. Standard shipping is a flat $8.00 — we don't currently offer free shipping. You'll get a tracking number by email once your order is on its way.

If we can't ship within the stated time, we'll email you with a new estimated date and the option to cancel for a full refund.

Local Pickup

If you find us at a farmers market or school market, you can pick up your order in person. Just mention it when you order.

Scent Cards

Every candle ships with a scent card. Before you light your candle, smell the scent card first to make sure you like the scent.

  • If you don't like the scent of the card, don't light the candle — once it's lit, it's no longer eligible for exchange.
  • If you haven't lit the candle and don't like the scent, you can exchange it once.
  • You pay to ship the unlit candle back to us, and we cover standard shipping on the replacement — or drop it off at one of our in-person events and we'll still cover standard shipping on the replacement.
  • The candle must be shipped back unlit, undamaged, and in its original packaging and box.

Glass Jar Return Program

Once you've finished a candle, we'd love to give the jar a second life. Here's how to send it back:

  • Preferably, return the jar in the same box the candle originally shipped in. If you no longer have that box, use a box with heavy padding around the jar to prevent it from breaking in transit.
  • It's a big help if you leave the label stickers on the jar.
  • Remove the wick if you're able to.
  • Either drop the jar off at one of our in-person events, or ship it back to us yourself — we don't cover return shipping for this program.
  • If the jar and box arrive undamaged, we'll send you a 10% reward for participating.

Returns & Exchanges

Since candles are made to order in small batches, we can't accept returns on used products outside of the scent card exchange above. If something arrives damaged or isn't what you expected, reach out to us at shop.ascented@gmail.com within 7 days. For damaged items, please include a photo of the damage, and we'll replace the item or refund you, whichever you prefer.